Contact Ortur

We’d love to hear from you! Whether you have questions about our products, need technical support, or just want to share your feedback, we’re here to help. Ortur Laser's dedicated customer service team will get back to you as soon as possible. Contacting the correct team will significantly reduce response time.

Customer Services:

  • Ortur pre sales support

    🔍 Pre-Sales Support

    For product inquiries before purchase

    Please contact our pre-sales team if you:

    • Have questions about product features or specifications
    • Need help comparing models or choosing the right machine
    • Want advice before placing an order

    📧 Email: service@orturlaser.com

  • Ortur after sales support

    📦 After-Sales Support (Official Store Orders Only)

    For order-related and post-purchase assistance

    Please contact after-sales support only if your order was placed on the Ortur Laser Official Store.

    This team assists with:

    • Order status and shipping inquiries
    • Warranty and return requests
    • Refunds and post-purchase service
    • Official store order verification

    📧 Email: support@orturlaser.com


    ⚠️ Orders placed on third-party platforms (Amazon, local distributors, resellers, etc.) are not supported through this channel. Please contact the original seller for assistance.

  • Ortur technical support

    🛠 Technical Support

    For setup, usage, and technical issues

    If you are experiencing any technical issues, please contact our technical support team directly.

    This includes:

    • Machine setup and calibration
    • Software or firmware issues
    • Engraving performance or error troubleshooting
    • Connection, driver, or operational problems

    📧 Email: support@orturtech.com


    ✅ To receive faster support, please include your machine model, order number (if available), and a brief description of the issue.

More Ways to Get In Touch:

  • Ortur sales inquiries

    Sales Inquiries:

    Interested in purchasing our products or partnering with us? Our sales team is here to assist you: sales@orturlaser.com.

  • Ortur marketing inquiries

    Marketing Inquiries:

    Interested in collaborating with us or exploring advertising opportunities? Our marketing team is ready to discuss: marketing@orturlaser.com.

  • Ortur affiliate program

    Affiliate Program:

    Want to join our affiliate program and start earning commissions? Reach out to our affiliate team for more details: affiliate@orturlaser.com.

We Value Your Feedback!

If you have any comments or suggestions, please fill out the form below, and we’ll get back to you promptly.